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The Dovetail has been offering
nationwide "white glove" delivery
of J.L. Treharn & Co. since 1998 and has
used a premier blanket-wrapped
carrier.
I have structured my shipping
rates to give the customer the advantage of avoiding the use of a freight
company for their delivery. I will NOT allow my furniture to be placed in
a poorly designed makeshift cardboard box, then banded to a wooden pallet and
ask my customer to off-load it from the back-end of a freight truck with no
assistance from the driver. The chance of your furniture arriving at your
home undamaged is slim at best. Furthermore, who is going to assemble your
bed or set-up a two piece china cupboard as well as inspect it? Have you
ever had to argue a damage claim with a freight company; good luck!
The shipping rates shown here
are based on the value of your order and will be paid by the customer; any
charges beyond this amount will be paid by us. The Dovetail recognizes
that shipping charges today are huge and we are willing to shoulder the
additional expense to insure your furniture arrives safely, set-up in the room
of your choice, assembled and inspected. In the unlikely chance that a piece is damaged, it will be
returned to the manufacturer for repair or replacement, then redelivered to you
for no additional delivery charge. You are not responsible for paying for
that piece until it is returned to you in perfect condition.
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